Returns & Refund Policy

At Slick Design Co., we want to make returns as clear and simple as possible.

What can be returned?

Standard products

Standard, non-personalised products can be returned within 14 days after delivery, provided that:

• The product is unused and undamaged
• It has not been installed, applied or modified
• The original packaging and accessories are included
• You contact us before returning the product

Return shipping costs are normally paid by the customer.

Custom products

The following products cannot be returned or exchanged because they are made specifically for you:

• Semi-Custom Graphics Kits
• Full Custom Graphics Kits
• Custom Helmet Graphics
• Personalised graphics with names, numbers, logos or selected colours
• Products made for a specific motorcycle, model year or plastics set

This does not apply when the product is defective, damaged or incorrectly delivered.

Cancelling a custom order

A custom order can be cancelled free of charge before design work has started.

Once design work has started:

• Semi-Custom Graphics Kits: a €49.95 design and cancellation fee applies
• Full Custom Graphics Kits: the cancellation fee depends on the amount of design work completed

Once the design has been approved or the order has entered production, it can no longer be cancelled or refunded.

Design approval

Before approving your design, carefully check:

• Motorcycle model and year
• Names, numbers and spelling
• Colours and logos
• Placement and other personalised details

By approving the design, you confirm that these details are correct. Errors visible in the approved proof do not qualify for a free replacement or refund.

Damaged, defective or incorrect products

Contact us as soon as possible if your order:

• Arrives damaged
• Contains a manufacturing defect
• Is incomplete
• Is different from what you ordered

Please include your order number, a description of the problem and clear photographs.

Depending on the situation, we may offer a replacement, reprint, repair or refund.

Do not install or modify the product after discovering a defect.

Refunds

Approved refunds are issued through the original payment method and are normally processed within 14 days.

A refund may be refused or reduced if the returned product has been used, damaged, installed, modified or returned incomplete.

How to request a return

Contact our customer service before returning anything.

Include:

• Your name
• Order number
• Reason for the return
• Relevant photographs

Customer service email: info@slickdesignco.com

We will provide the correct return instructions and return address.